FAQ

We specialize in professional-grade horror essentials including animatronics (clowns, zombies, creatures, humans), alien masks and props, animal props, bloody/gory decorations, classic monster masks, clown costumes, and seasonal items like Christmas and Halloween decorations. Our collection is designed to terrify and impress.

Yes! Each animatronic undergoes meticulous testing and inspection before shipping. They emerge from their shipping coffins ready to haunt and terrify immediately upon arrival.

Absolutely! We have a dedicated “Budget Animatronics” section for haunters who want quality scares without breaking the bank. Perfect for home haunts and beginning collectors.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured with advanced encryption to protect your financial details as fiercely as we protect our haunted artifacts.

While you can checkout as a guest, creating an account allows you to track orders, save your favorite nightmares, and receive exclusive offers from the darkness.

Our horror artisans require 1-2 business days to carefully inspect, test, and package each item to ensure it arrives in perfect haunting condition. We treat every item with the reverence it deserves.

Standard Shipping (DHL/FedEx): $12.95 – Delivers in 10-15 days after dispatch
Free Shipping (EMS): FREE for orders over $50 – Delivers in 15-25 days after dispatch

We dispatch terror worldwide from our haunted warehouse in Austin, Texas, with the exception of select remote areas and certain Asian regions where our nightmares have yet to establish a foothold.

Yes! Once your order emerges from our haunted warehouse, you’ll receive a tracking number via email to follow your package’s journey through the shadows to your domain.

Customs and import duties are the responsibility of the recipient, as regulations vary by country. Our prices reflect only the product and shipping costs.

If a nightmare doesn’t meet your expectations, you have 15 days from delivery to contact us at [email protected]. Items must be returned in their original condition, unopened and unused, with all packaging intact.

Contact us immediately at [email protected] with photos of the damage. We’ll work to resolve the issue and ensure you receive a properly haunting replacement.

Yes, we can exchange items within the 15-day return window, provided the new item is of equal or greater value and both the original and replacement are in stock.

Our terrifying tentacles extend across the globe! We ship to most international locations except select remote areas and certain Asian regions. During checkout, you can verify if we deliver to your haunting grounds.

International deliveries typically take 15-25 days via EMS (free shipping) or 10-15 days via DHL/FedEx (standard shipping) after dispatch from our Austin warehouse.